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Patients FAQs

Patient FAQs & Information

FAQs

No, only patients whose consultations are funded by a third party (such as WorkCover or TAC) are required to have a referral.

Absolutely. All our therapists are registered with every private health insurance provider. For further details, please check our Private Health Insurance Guide for Patients.

  • Any x-rays, scans, and tests related to your condition
  • A completed copy of your new patient form submitted online (if possible)
  • Your workers’ compensation, TAC, or DVA claim number details, if applicable, along with your accident or employer information
  • Your referral letter, if available (not necessary for private patients who are not under WC or TAC)

A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.

Our therapists have dedicated themselves to specializing in hand therapy after completing their undergraduate degrees in Occupational Therapy or Physiotherapy, which often involves six years of education. We have all chosen to focus on this specific area of practice, and our decision brings direct benefits to our patients. Our team is composed of passionate and hardworking professionals, committed to achieving excellence. The effort we invest in developing our extensive knowledge and skills in hand therapy is reflected in the care we provide. Each patient and their symptoms are treated as unique challenges. If you are dealing with a shoulder, elbow, sprained wrist, or hand injury, we invite you to schedule an appointment with Action Rehab The Hands Physio.

Yes! Every brace we provide is uniquely crafted by our skilled team of hand therapists. To effectively address your condition, our therapists will conduct a formal assessment during your consultation. They will offer you educational resources and exercises to support your recovery. Following the initial splinting phase, we will maintain your care to help you rebuild your strength and improve your range of motion through targeted exercises.

Hand Therapists typically see patients within the first three days after surgery to create orthotics, splints, or braces and to remove bulky post-surgery dressings. At the beginning of rehabilitation, the emphasis is on reducing swelling, fitting these splints, and ensuring that unaffected joints remain mobile. Our Hand Therapists are also skilled in basic wound care and can remove your stitches if directed by your Doctor!

Generally once the surgery has been done our therapists will manage your care. Following the advice of the surgeon we will remove your dressings, protect you in a splint and get you moving. Over the next few weeks we will strengthen you and return you to your activities of daily living. During this time we liaise closely with your surgeon keeping them informed of your care. It is important you see your therapist regularly for this and so often appointments with your therapist will happen much more frequently than your surgical appointments.

At Action Rehab, our therapists focus on the treatment of shoulder, elbow, wrist, and hand injuries, bringing over 20 years of experience in supporting individuals with upper limb conditions. Our dedicated team of Physiotherapists and Occupational Therapists exclusively focuses on these areas. We engage in ongoing training for upper limb management, and our expertise is detailed on our About Us page. We maintain strong collaborations with local Physiotherapists, Chiropractors, and Osteopaths, many of whom refer clients to us for hand injuries. If you would like us to reach out to your local therapist, please let us know. It may also be beneficial to ask your local therapist if a referral to Action Rehab could enhance your recovery. Remember, when it comes to your shoulder, elbow, wrist, or hand, your outcome is our passion!

Initial consultations are scheduled for 30 to 40 minutes, depending on the complexity of your injury. Follow-up appointments are also set for 30 to 40 minutes, ensuring that your time is never rushed if you need more. The frequency of your reviews will be determined by the intricacy and severity of your injury, as well as your progress.

Rebates

 

Private Health Funds

All our therapists are registered to provide either Occupational Therapy, Physiotherapy, Myotherapy or Remedial Massage services.

Private patients may receive a rebate from their private health fund if cover includes ancillary services for OCCUPATIONAL THERAPY, PHYSIOTHERAPY, MYOTHERAPY or REMEDIAL MASSAGE. Depending on the insurance policy there may also be a rebate applicable to some splints and equipment required. Please advise our reception staff when booking if your cover only includes services of a physiotherapist and we will try and match you with an appropriate therapist.

HICAPS facility is available for on-the-spot health funds rebate for most health funds.

For additional information about private health insurance claims, please consult the guide.

Medicare

Enhanced Primary Care Plan – Medicare EPC – Chronic Disease Management – Allied Health Services Under Medicare.

In some circumstances, rebate from Medicare may be available if your GP approves you for the Chronic Disease Management Program. Patients are entitled to 5 allied health services in a year. A chronic medical condition is one that has been (or is likely to be) present for six months or longer, for example arthritis, diabetes, burns, musculoskeletal conditions and stroke. We are able to offer both Physiotherapy and Occupational Therapy services under the program.

TAC

Workers Compensation, Transport Accident Commission (TAC) or Department of Veteran’s Affairs DVA.

Patients with approved Workers Compensation Claim, TAC and Department of Veteran Affairs are not required to pay for their consultations. We will directly bill the relevant insurance company. Referrals are required and WorkCover patients require an up to date medical certificate at all times. In the case where your employer is paying your work related injury then we will bill the employer directly for your care.